Terms and Conditions

Our Terms and Conditions of sale and supply are as follows:

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment
We accept credit card payment. We accept Visa and Mastercard. You may telephone Rap Industries Limited on 01733 394941 with your order & credit card information.

Should you wish to pay for your order by cheque please make all cheque's payable to 'Rap Industries Limited' and send to the address below. Please add an additional 7 working days to the quoted lead time to allow for your cheque to clear our bank account. Should you have any questions regarding the payment options available, then please call us on 01733 394941 and we will be happy to answer any queries you may have.

Credit Accounts
Credit accounts are available for Government departments and Education Establishments, subject to satisfactory credit ratings and acceptance of payment terms.

Order Confirmation
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule
Products are updated on a daily basis to provide a current stock position whenever possible. In the situation when an order has been placed and the quoted lead-time cannot be met an email will be sent advising the new delivery date. Should the new quoted delivery time not be acceptable the customer has the option to either choose another product or cancel the product from the order and receive a full refund. We will endeavour to meet all delivery times stated at the time of purchase but cannot guarantee this will be met.

Delivery of Screens & Large Display Boards
We Dispatch our Office Screens, Furniture and Display Boards including the Budget, Morton, Omega, Flexi, Universal & Mobi Partition Systems using a custom made pallet that is delivered to a ground floor location. Pallet deliveries of items over 2.3m will require fork lift access. The pallet is the customer's responsibility to dispose of. Should you require Rap Industries Limited to collect the pallet after delivery, please contact us for a price prior to ordering your items. If you require further information regarding our pallets or our delivery option please contact us on 01733 394941 or email us at sales@rapind.com

Damaged goods
All goods received must be checked immediately upon receipt. Any damage, shortages or discrepancies must be advised in writing to Rap Industries Limited within 24 hours of receipt of goods. Signing of the carrier’s delivery note "unchecked" does not absolve the persons receiving the goods from this condition.

Delivery Shortages
All goods received must be checked immediately upon receipt. Any shortages or discrepancies must be advised in writing to Rap Industries Limited within 24 hours of receipt of goods.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. A Full VAT invoice is sent after delivery.

Guarantee
All of our products are supplied with a minimum of 1 years guarantee against manufacturing defect; the guarantee is not valid against operator error.

Faulty goods
Any faulty goods must be advised in writing to Rap Industries Limited within 48 hours of receipt, upon notification to Rap Industries Limited a goods returns number will be issued. It is then the customers’ responsibility to return the goods for analysis, should the product be deemed to be faulty due to a manufacturing defect a replacement will be issued and the cost of all carriage will be refunded to the customer.
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01733 394941 (International +44 01733 394941] or fax us on 01733 391825 or write to us at Welbeck Way Peterborough Cambridgeshire PE2 7WH United Kingdom

Returns & Cancellation Policy
We do not offer goods on a "sale-or-return" basis. All products are made to customer specific orders. Samples of fabric and paint finishes are available upon request to ensure the correct finishes are chosen before goods are ordered.

All products are made to customer specific orders and are not sold on a "sale-or-return" basis due to the bespoke nature including; Print, Designs, Product Sizes & Product Specification finishes. Once orders have been “Order Approved” by our clients our manufacturing starts immediately to ensure we produce your goods within the lead time quoted.  Our manufacturing processes are very time consuming and your order is sent to all manufacturing departments straight away for all product elements to start manufacture within hours of the order being approved. Due to this tight manufacture process we are able to ensure quality products within the quoted lead times. Due to the nature of our manufacturing processes orders cannot be cancelled or refunded once the manufacturing process has commenced. Any additional services you may have purchased from us at the time of order may be entitled to percentage of the service cost refunded dependant on the process of the service at the time of cancellation request. This is always assessed on an order by order basis. In circumstances where returning goods ordered is possible, this may be subject to a handling/re-stocking fee upon checking that the goods are fit for re-sell. 

Remittance Terms
We accept credit card payment. We accept Visa and Mastercard. You may telephone Rap Industries Limited on 01733 394941 with your order & credit card information.