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How can office screens assist a call centre?

A call centre environment is constantly busy. With hundreds of inbound and outbound calls everyday the busy space can turn into a noisy one. When there are many conversations happening at once, it’s not a surprise that noise is a call centre complaint.

But noise doesn’t have to take over the office as there are plenty of preventative measures to put into place. Absorbent fabrics and acoustic foams are a proven way to reduce noise. Whilst it won’t remove all traces of noise, it’ll make a big enough impact to improve the working environment.

Open plan call centres carry the most noise and this is due to the open space. Without soft furnishings or breaks in the space, the noise will continue to travel and bounce from one hard surface to another. An example of how soft furnishing can make a difference, is by thinking of a completely empty room in the house and how echoes are apparent. But once you have carpet, curtains etc, the echoes reduce or are completely eliminated and the room feels warmer. The same can be applied to a workplace environment.

Separating the office and creating usable floor space is how acoustic office screens become a useful component. For design, noise and separation purposes, office screens are available in a wide selection of sizes, styles and colour choices.

To get the best out of an acoustic partition, it’s best to place multiple panels throughout the open space, and in direct contact with the loudest areas. Common partition placements are between large open areas, which take the space from completely open to a smaller more targeted work areas.

Other options include applying acoustic properties to a desk with a desk divider. The easy to install desk screens fix into place with an easy fix clamps and fit to the back of a desk rather than sitting on the floor. A once open desk space has the potential to be an individual work space that has privacy and divisions to help concentration.

Other types of office screens are suitable for a call centre too. Once the noise levels have been taken care of, you’re able to look at privacy areas, design features and multi-use panels that are great for meetings and training.

Laminate, printed and acrylic office panels are other materials that can enhance an office setting and change how space can be used.

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What makes a Premium Acoustic Office Screen?

We believe there should be an acoustic office choice for all office sizes and budgets, which is why we offer solutions from a budget to premium price point. All designs are functional and effective and have the potential to make a positive impact on your space.

One of the noticeable differences between the cost effective and premium acoustic office screens is the price, but what else makes an acoustic office screen premium?

Our range of premium partitions include designs from the Nova and Delta ranges. In particular, the Delta collection offer screen shapes and finishes like no other on the market, and give you the opportunity to make a unique office design choice.

We’ve modernized the original office partition by taking sharper edges and straight lines, and converted them into curved edges, smooth curves and the option to add a new and exciting element to the workplace. From wave top, curves and cloud shapes, there are plenty of ways to create a bespoke layout for your new office screening.

The Nova is one of the newest designs and has a feature that doesn’t appear on any other screen produced by Rap Industries. The main goal of introducing acoustic partitions into the workplace is to absorb sound and reduce noise levels – this is where the Nova partition thrives.

In addition to the 24mm acoustic foam, the Nova Deluxe panels are upholstered with an acoustic fabric. Our acoustic fabric is made with 100% wool and is yet another barrier put in place to reduce workplace distractions.

Within the Delta designs, if the boldness of the cloud shape isn’t enough then the velvet fabric is sure to make an impression. A soft touch fabric that feels just like velvet. The velvet fabric includes types of patterns that work in many different environments. Vibrant numbers, multi colour dinosaurs and geometric patterns are just to name a few. We have patterns to fit within schools for early learners and more corporate environments like offices and receptions areas.

In conclusion what makes an office screen premium is the acoustic foam thickness, the fabric choices and the wide variety of styles to modernize a work environment.

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Bi-Folding Room Dividers

Bi-folding room dividers offer a versatile solution for dividing and sectioning a room with ease. Also known as concertina screens, these dividers can fold in various ways, allowing for different placements and uses within the chosen area. Equipped with sturdy hinges and castor wheels, these screens can be easily moved around, even if the panels are light or heavy weight. The addition of castor wheels is particularly beneficial when the dividers will be moved by a single person or if they are regularly relocated.

The design of a folding room divider allows for multiple configurations, which can be achieved by angling and positioning the panels correctly. Whether you need a straight form or a U shape, the bi-folding panels are flexible enough to provide the desired coverage. To ensure the right coverage for your space, the number of panels and their height are crucial factors. These dividers can cover small to large open spaces, with heights reaching up to 2m for maximum impact.

At Rap Industries, we understand that personalizing your space is important. That’s why we offer a wide selection of finishes to suit any environment. As part of our bi-folding or concertina room divider range, you have access to printed, loop nylon, laminate, and fabric finishes.

The most expressive choice is the printed panel finish, which allows you to add bespoke artwork designed by you. With double-sided printing, you can incorporate bold and eye-catching images and fonts to create a unique feature in your workplace.

Loop nylon is another fabric option that enhances the versatility of portable room dividers. Commonly used on display boards, loop nylon has a Velcro-friendly finish, allowing you to create a small display or notice area in addition to providing privacy.

If you need a whiteboard surface, our high-pressure laminate (HPL) finish with a white gloss is the perfect choice. This finish accepts dry wipe pens, making the divider suitable for use in meetings, training sessions, and brainstorming sessions. You can utilize the divider as both a separator and a whiteboard, maximizing its functionality.

The woven finish is utilized by adding a layer of fabric over the solid panels, aiming to introduce vibrant colors into the chosen area.

Choose Rap Industries for your bi-folding room divider needs and enjoy the flexibility, versatility, and customization options we offer.

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Winter in the Workplace

Winter in the workplace can be a difficult time of the year with disagreements on the office temperature and with the amount of colds in circulation. However, it’s a time of year we can prepare for to ensure the majority are happy and healthy.

It’ll come as no surprise as it happens every year, but as the temperature drops and the seasons change the number of colds increase, therefore causing most of the office to get ill. During COVID-19, whilst it was an unusual time and came with long term changes, some of the implementations are just as useful for the winter of 2024.

One of the main messages was to reduce contact with people and wash your hands as much as possible. Even without COVID-19 hanging over us, it’s possible to implement these actions when others are getting ill or COVID is on the rise.

To help with reducing contact, dust off those social distancing screens and arrange them in the office. Making use of existing furniture is both cost effective and efficient and ensures you have the right tools to hand.

The best type of screens to use as protective screens are those with an acrylic or laminate finish. Both materials are easy to clean, yet provide the space with a different look and functionality.
Acrylic goes almost undetected with a slim and clear appearance yet laminate gives a fresh, white finish whilst bringing other benefits to the table.

Looking to reduce contact and create a notice board? The laminate dividers accept dry wipe pens and provide a whiteboard feature.

Along with the use of existing screens, smaller changes can be made too. Such as bringing back hand sanitisers and keeping a steady flow of air throughout the office. Hand sanitisers are inexpensive and can be positioned in spaces that get the busiest, such as a lunchroom or meeting pod. Combining protective screening, sanitisers and increased air flow takes a proactive approach to keeping the office healthier this winter.

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What’s New? Delta Velvet Office Screens

As a UK office screen manufacturer, Rap Industries work to improve and adapt the product range, thus having a design for any environment or occasion. The newest screen to the range is the Delta Velvet Office Screen which extends an already existing partition collection.

The Delta Acoustic Office Screen range is known for the unique shape and appearance of the Delta Cloud. Taking a step away from conventional designs and creating a bold statement in the workplace, the Delta Cloud demonstrates how professional and bright work well together.

How are the Delta Velvet Office Screens different?

As part of the Delta Acoustic collection, we utilise the same core, acoustic foam but the difference comes with the fabrics. As the name suggests, the Delta Velvet Office Screens are soft and velvety to touch, which also makes them a great addition to sensory environments. However, the real head turner is the patterned fabric, which is exclusive to the Delta Velvet Screen.

Rather than a standard woven fabric, the Delta Velvet displays a range of patterned fabrics that are versatile across different spaces and fit with many themes. From professional and subtle for a corporate office to animals and numbers for an educational environment, the wide spectrum of patterns will become a focal point and bring an unfinished room together.

As part of the construction, the Delta Screens are acoustic and can be used in open plan rooms and workspaces where noise levels are considered too loud and distracting. The acoustic foam and patterned fabrics work together to help reduce noise and create a comfortable surround for all. For more information about how foam works and the impact they can have on your environment – click here.

Available styles from the Delta Velvet Acoustic Office Screens

As well as the Delta cloud shape, you’ll also find the standard straight style along with a wavetop and curved formation. Whilst the Delta Office Screens don’t use a linking facility, it’s still possible to use multiple panels together to create a width or configuration of choice.

Position the acoustic panels flush against each other to achieve the configuration you require.

All screens are finished with a blue piped edging and finishes the screens in a bold fashion. Trip and wheelchair friendly stability feet are included with each partition and provide the strong and reliable design of the freestanding acoustic screen.

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Is It Time to Remove Social Distancing Screens?

We became aware of COVID-19 & Social Distancing at the end of 2019 and as we’re well into 2022 it’s still something we’re aware of and is still causing effect. When the pandemic hit it’s peak, and lock downs were being enforced, it was hard to see when the end was in sight, but levels of normality have returned.

Office spaces were changed, shopping wasn’t the same and being close to others was stopped. Social distancing and screening became a large part of everything we did and was an addition to most spaces that has now become familiar.

The addition of screening, mainly acrylic and laminate dividers, changed the look of the office and put the need for acoustic office screens to the bottom of the pile. The reason acrylic and laminate finishes are suitable is due to the easy clean finishes and the fact they can easily be disinfected.

At one stage, social distancing wasn’t a choice so the need for screening made sense. Creating a divide between desk spaces, making sure safety precautions were in place and well being was at the top of the list.

But now the restrictions have been relaxed, do we think it’s time to take the social distancing screens away?

The screening solutions did the job they were there to do, but even without social distancing rules, we believe there is a place for the acrylic and laminate screens. Being 2m apart isn’t a factor now, so the screening helps to provide protection for those who need it and reminds us that we’re not back to how we were in 2019.

Shops and the retail sectors are still largely using the barriers between cashier and customer, it shows that some ways of working are here to stay.

Freestanding and desktop social distancing screens for office social distancing

Working in an office can limit the space you have available, but with the addition of desktop dividers it makes it easier to decipher which work space is yours. From the clear acrylic point of view you receive the best of both worlds – division and visibility. Securing desks doesn’t need to bring darkness to the space, clear acrylic lets natural light shine through, keeping the office space light, airy and positive.

From an acoustic and noise reduction point of view the social distancing screening isn’t the best option, but for hygiene, you couldn’t find anything more effective. The hard surfaces are ideal to wipe clean but can also withstand stronger cleaning products. If social distancing taught us anything it’s that screening can be clear, modern and incredibly effective.

All in all, we think social distancing screens have a place with or without COVID-19 from a practical, visual and effectiveness point of view.

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Social Distancing Screening Range

COVID 19 has taken us all by surprise as we continue to settle into the new ‘norm’ and get to grips with regulations and new ways of working. We’ve been gone a while on the blog front, but we’re back with updates, new products, and everything Social Distancing.

Social Distancing has probably become the phrase of the year to make sure we keep at least 2 metres away from others. By doing so, the aim is to reduce and slow the spread of Coronavirus so we can slowly re-introduce the pleasures of life.

At this time, all we can do is work together, support businesses and keep in line with the government rules. As a UK manufacturer and NHS supplier, we already had many screening solutions available to help with social distancing. However, we wanted to offer a wider selection of screens to all sectors and this is how our new Social Distancing Ranges came into existence.

Easy clean and acrylic finishes was the first stop. As the ability to sanitise workstations and office spaces is key. Not only ideal for cleaning but offering a fresh finish and a modern design that can be used well past the days of Coronavirus.

Within the range we have created freestanding and desktop divider, but what is the difference between these screens?

The freestanding style is a full-length divider, which stands with bases or stability feet. Ideally used to divide large open spaces or to create booths and meeting areas.

The Desktop Divider is a smaller option which attaches to or sits on top of the desk. Allowing you to divide the desk into personal workspaces.

Not to mention using the styles together in any working environment to add as much protection as possible. Being able to provide your colleagues with a safe and secure working zone is at the forefront of all our minds, and with the Social Distancing Range it’s easy to achieve.

We’ll be introducing you to our new screen across the next few weeks, so let’s get started with the Modular Protection Panels.

As one of the first COVID designs we released, it’s fair to say it’s been a popular choice. The Modular Protection Panels use a unique panel and pole system which is specific to us at Rap Industries.

Modular Protection Screens

A freestanding design, which uses a framed clear or frosted acrylic/Perspex panel, silver poles and circular bases. The panel attaches to the pole and can be positioned landscape or portrait. A massive USP is the modular feature. Each panel can be linked to the next, enabling you to create a width and configuration for your space.

Create a bespoke social distancing solution, with the made to order modular panels.

Modular Acrylic Social Distancing Screens

Next, we move on to the Desktop Sneeze Screens

Desktop Sneeze Screen

The Sneeze Screen is a desktop take on the Modular Protection Screen. With the same frame and acrylic options, the Sneeze version can be attached to the desktop with a drill through fixings.

We understand that drill through fixings aren’t for everyone, but with this addition we have been able to extend the heights options. Added screen stability has enabled us to create a divider that adds maximum protection when working at a desk or counter all day.

Social Distancing Sneeze Screens

Now let’s talk about acrylic…

As briefly mentioned, acrylic was a top contender when it came to launching the new screens. Clear and frosted acrylic (also known as Perspex) bring different benefits to the table.

Clear acrylic is suitable when the area needs to be protected but full visibility is required. With the transparent finish you’ll be able to view and monitor different working areas with ease.

Frosted Perspex adds more privacy, with a frosted almost opaque finish. Providing the protection you need but also supplying privacy to those departments who require it.

No matter the finish of the acrylic, both are suitable for the social distancing screens and most importantly are easy to clean throughout that day.

View all our Social Distancing Screens

More Coronavirus updates and information can be found Here

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How to lead a team during collaborative work

When you dive into what generates a successful business, the key element which reoccurs is team collaboration.

So, is team collaboration really the cornerstone of business success? and how can you ensure this is the case?

The answer is simple, yes team collaboration changes the dynamics of a business and ensures the best in the trade come together to generate fresh ideas at a quicker pace. To lead a team during collaboration you need to be the best leader possible, and this will motivate, inspire and create a high performing team.

Cocoon collaboration Pod

When looking at how you can guarantee you are on the right path to leading a high performing team there are 6 steps that should be in place throughout.

Step 1

When you find yourself at the start of team collaboration the very first thing you need to do is ensure everyone is on the same page. So, share the company mission and the team goals on the given project. Furthermore, you need to explain the purpose of the team coming together and what the end goal is.

Step 2

You need to make sure everyone goes away from the first meeting knowing exactly what is expected for both the group and individually. Each individual on the collaborate team should know their role, what they need to do, what is expected and by when, and the standard set for all work.

Step 3

You need to use your team to the best of the abilities. Highlight individual strengths and give them tasks in which they excel in. This will ensure they are motivated and engaged while also making them feel valued. Furthermore, this will ensure they bring a wealth of knowledge and skills to the table to maximise the results of the project.

Step 4

Throughout a collaboration project you need to safeguard against individuals not communicating with one another and encourage them to speak up outside of team meetings. In order to do this, you need to use tech tools which enables everyone to communicate freely across the different departments. Additionally, you need a programme which all involved can monitor and edit progress, so everyone is always up to date with how the project is going.

Step 5

Throughout the course of team collaboration, it is vital to hold effective team meetings which stimulate productivity and refocuses all. During these meetings it is vital everyone has an input, discussing their work and how they are progressing. Additionally, these meetings provide the opportunity for all to come together, share their knowledge and insights and generate ideas together to showcase their creativity as a team.

Step 6

The last step is that of being honest and open with the team. Communicating during the course of the project is vital to be a successful leader. You need to be honest when problems arise and let the team help overcome issues. Furthermore, you need to communicate effectively if something is not working and needs changing, do this respectfully and offer support if needed. More importantly, you need to communicate when things have been successful and praise your team, so they do not leave meetings feeling deflated.

Collaboration seating and furniture

These 6 steps will help to create a successful collaboration team that thrive when working together. It is important to lead by example and maintain the standard set for everyone to follow and work to. Collaboration work needs to have a dynamic group of individuals who will all bring something to the table, but they also need a leader who will listen, share their knowledge and guide meetings to maximise the benefits of collaborating as a team, thus leading to greater business success.

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[Infographic] 4 Benefits Of Using Standing Office Desks

The subject of 2020 so far is, should we be sitting or standing at our workstations?

With more research being uncovered regarding the dangers of office-based work and sitting for more than 8 hours a day, it is time to implement change?

Standing desks and adjustable height workstations have been welcomed to the market. The new range promotes and encourages standing whilst completing your daily tasks.

As with any new trend, it’s important to get a balance and this will vary from person to person. The height adjustable desks have been designed to switch between sitting and standing heights, supporting a healthy lifestyle with improved productivity.

If you’re new to the standing office desk trend, we’ve listed 4 benefits of why a standing desk could be right for you and your employees.

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What Is Activity Based Working (ABW)?

Activity based working in the modern era.

When trying to bloom within to create a highly competitive business with a burning desire to be the best, how do you do this? In the modern era of office structures could Activity Based Working (ABW) simply be the best solution to take you to the top; to help you attract and retain the best talent in your industry; to improve performance, motivation and collaborative work.

What is ABW?

If you are finding yourself wondering about modernising your office environment, you might want to consider ABW. Before doing so you need have a level of awareness on what this entails, the benefits, the problems and solutions.

So, let us explain what ABW means for you. Merely, this is the proposition of opting to transform your office into multiple workstations. Ranging from open seating tables, bookable pods and meeting rooms, breakout areas, casual lounge spaces, booths and huddle spaces. This allows employees to select where to work dependent upon their work each given day.

What are the benefits of ABW?

When thinking about change it is always important to balance out the benefits against the problems that a motion to modernise may bring. Exploring these will be a key tool in establishing if this is a path you wish to pursue.

The first benefit would be how this can help enhance productivity and enjoyment. Each individual is able to schedule their work in a way that best suits what they need to do and who they need to do this with. ABW means they all have optimal options for their day whether it be to work independently or as a team to collaborate content or share group knowledge. Thus, creating a captivating, focused team. Therefore, with a workforce who are focused and enjoying their job comes increased productivity. Additionally, supporting collaborative work means people can collectively put their ideas together on a face-to-face basis.

Secondly, this enhances employees’ autonomy providing them with a level of empowerment over their work. Why you ask? This is due to individuals having the choice of work spaces rather than the same desk daily. In return this will accentuate work ethics and inspire people to work to their best abilities.

Balancing independent and collaborate work becomes effortless and eradicates the challenges of locating a space to work as a team. Juxtaposition to this, individual pods allow for time to work alone in private with ease.

Another advantage would be an increase in employee engagement and culture of connections as a direct result from creating an ABW structure. Employees are no longer tied down to a desk and interact with everyone.

The next benefit would be how ABW can guarantee office space is used more efficiently. Maximising the space can help you to employee further talented individuals without the need to relocate.

Lastly ABW can support the business in the attraction and retention of the best talent. Millenniums tend to shine towards such modern concepts due to the empowerment it provides. It can also be argued how ABW considers the employees well being and creates a sense of trust. Thus, attracting the talent you need to carry your business forward.  ­­­

What problems can arise with ABW? And what are the solutions to overcome them?

There will always be a need to consider the problems which may arise from using ABW. This will help decide whether ABW is still for your business.

The first problem to mention would be the excess noise which comes with this structure. This is easily resolved with the use of acoustic pods, screens and seating booths.

The second problem is it will be on a first come first serve when needing an area to work. However, the use of an electronic booking system with time slots ensure everyone is aware when an area such as a pod/booth is being used. Thus, minimising disruptions and safeguarding against any delays in employees’ meetings.

The third problem would link to the resistance to change. Some employees may not be happy with the idea of ABW and would rather they all have their own personal desk. Running meetings and training sessions to demonstrate the benefits would help them understand the change and why this would be valuable to the company and employees.

The last problem to mention would be the reduced space for storage of personal belongings. However, by providing lockers for people to use at their own choice would resolve such problem.

So, if the problems sound like something you can overcome then you can reap in the benefits ABW can bring. Create a detailed plan, speak to your current employees and take the opportunity.

acoustic pod


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