Rap Industries Limited - Terms and Conditions

Delivering Rap Display StandsWe Dispatch Orders Fast - All Stock Orders Dispatched Same Day If Ordered by 11am

Terms and Conditions

Our Terms and Conditions of sale and supply are as follows:

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment

We accept credit card payment. We accept Visa and Mastercard. You may telephone Rap Industries Limited on 01733 394941 with your order & credit card information.

Should you wish to pay for your order by cheque please make all cheque's payable to 'Rap Industries Limited' and send to the address below. Please add an additional 7 working days to the quoted lead time to allow for your cheque to clear our bank account. Should you have any questions regarding the payment options available, then please call us on 01733 394941 and we will be happy to answer any queries you may have.

Credit Accounts

Credit accounts are available for Government departments and Education Establishments, subject to satisfactory credit ratings and acceptance of payment terms.

Order Confirmation

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

Products are updated on a daily basis to provide a current stock position whenever possible. In the situation when an order has been placed and the quoted lead-time cannot be met an email will be sent advising the new delivery date. Should the new quoted delivery time not be acceptable the customer has the option to either choose another product or cancel the product from the order and receive a full refund. We will endeavour to meet all delivery times stated at the time of purchase but cannot guarantee this will be met.

Delivery of Screens & Large Display Boards

We Dispatch our Office Screens and Display Boards including the Budget, Morton, Omega, Flexi, Universal & Mobi Partition Systems using a custom made pallet that is delivered to a ground floor location. The pallet is the customer's responsibility to dispose of. Should you require Rap Industries Limited to collect the pallet after delivery, please contact us for a price prior to ordering your items. If you require further information regarding our pallets or our delivery option please contact us on 01733 394941 or email us at sales@rapind.com

Damaged goods

All goods received must be checked immediately upon receipt. Any damage, shortages or discrepancies must be advised in writing to Rap Industries Limited within 24 hours of receipt of goods. Signing of the carrier’s delivery note "unchecked" does not absolve the persons receiving the goods from this condition.

Delivery Shortages

All goods received must be checked immediately upon receipt. Any shortages or discrepancies must be advised in writing to Rap Industries Limited within 24 hours of receipt of goods.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. A Full VAT invoice is sent after delivery.

Guarantee

All of our products are supplied with a minimum of 1 years guarantee against manufacturing defect; the guarantee is not valid against operator error.

Faulty goods

Any faulty goods must be advised in writing to Rap Industries Limited within 48 hours of receipt, upon notification to Rap Industries Limited a goods returns number will be issued. It is then the customers’ responsibility to return the goods for analysis, should the product be deemed to be faulty due to a manufacturing defect a replacement will be issued and the cost of all carriage will be refunded to the customer.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01733 394941 (International +44 01733 394941] or fax us on 01733 391825 or write to us at Welbeck Way Peterborough Cambridgeshire PE2 7WH United Kingdom

Privacy Policy

Summary

Please read through the policy carefully to make sure you clearly understand how we collect personal information as well as what we use it for. Rap Industries is dedicated to protecting your privacy, and as such, any information you provide us with will not be seen by un-authorised third parties.

Rap Industries do not disclose users' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We store our database in-house, which means it has no connection to the internet. Rap Industries has a regular cycle of updating the data contained within our database to ensure each record is kept up-to-date. Any invalid records are either updated or permanently deleted.

What kinds of personal information do we collect and how do we use it?

On our site, we have two areas where we may ask you to submit personal information in order to process an order or to subscribe you to our mailing list. Any information you decide to provide in these forms will be securely stored on our own computer systems and will not be viewable or sold to third parties. The personal information we collect on these pages are; name, company name, address, e-mail address and phone number.

We do not collect any credit or debit card information as this is processed via Sage Pay Europe Limited's secure internet payment service.

Cookies Information

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features on our websitethat use cookies. Data collected by this site is used to: a. Receive and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Use of Google Analytics

The Rap Industries website is integrated with Google Analytics, which tracks website data. To do this, Google Analytics uses cookies to monitor visitors who are browsing through the site. We analyse this data in order to improve the website. For example, using cookies we can see how which pages a user is interested in. We then use such analysis to make improvements to the site in order to improve the user experience in the future.

Use of Forensics Software

The Rap Industries website utilises forensic software which collects, processes and stores data relating to the user. These are collected on the basis that the individual is likely to have an interest in a Rap Industries products. The software will only ever collect, process and store the essential information required for making contact with data subjects within a business environment. The personal data collected includes; first name, last name, e-mail address, social profiles (Linkedin etc.) as well as a business IP address. Other business related data such as business name, job function, turnover and business may address may also be processed. However, the software used on the Rap Industries website does not collect further personal data classed as 'sensitive personal data'.

The data collected by the software is then used by Rap Indsutres to communicate marketing and sales messages relating to our products. We will only send messages to those we believe are likely to be interested in Rap Industries products based upon the data collected by the software. Messages using this software could be delivered via e-mail, social media or telephone.

Opting Out

We want to make sure that information we hold about you is correct and up-to-date at all times. Therefore, if you believe the information we hold on you is inaccurate, then you can ask us to correct or remove it at no charge to you. Please call us on 01733 394941 or send an e-mail to sales@rapind.com to do so.

Request to Object

In all correspondence, we offer the option to object from receiving further communications. On any e-mails you receive from Go Displays, there will be the option to 'unsubscribe' from receiving any further e-mail correspondence. If you receive a call from us, you are able to request not to receive any further calls. Rap Industries uses a company-wide CRM system, therefore any request to object will be stored to ensure you do not receive any further communications.

To object to communications from Rap Industries you can; click the 'unsubscribe' link at the bottom of every e-mail. Should you have received a call, please tell the representative that you no longer wish to receive communications from Rap Industries. Alternatively, please call 01733 394941 and ask to speak with the customer service team or please e-mail us at sales@rapind.com or by writing to: Rap Industries, Welbeck Way, Peterborough, PE2 7WH, United Kingdom

All requests will be processed within 30 days.

Request for Deletion

If you wish for us to remove all the data we hold about you, then please make a request for deletion. This means that we will remove all of your information permanently from our database. If you simply do not wish for Rap Industries to contact you, then we suggest you request to object rather than request to delete, as this will ensure your data is retained in case you wish to contact Rap Industries in the future.

To request deletion from the Rap Industries database you can either call 01733 232000 and ask to speak with the customer service team, e-mail us at sales@rapind.com or by writing to: Rap Industries, Welbeck Way, Peterborough, PE2 7WH, United Kingdom

Request for Data Held

You have the right to request all the data we hold on you to be sent to you. Please make your request in writing by e-mailing sales@rapind.com or by writing to: Rap Industries, Welbeck Way, Peterborough, PE2 7WH, United Kingdom.

This policy was last reviewed and updated on the 3rd May 2018. Policies are periodically reviewed to ensure compliance with the current compliance environment. For questions relating to this policy, please contact, sales@rapind.com.

Cookie Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We do not offer goods on a "sale-or-return" basis. All products are made to customer specific orders. Samples of fabric and paint finishes are available upon request to ensure the correct finishes are chosen before goods are ordered.

Remittance Terms

We accept credit card payment. We accept Visa and Mastercard. You may telephone Rap Industries Limited on 01733 394941 with your order & credit card information.