October 2014 archive

Meet The Rap Team- Interview with Donna

Can you tell us what your job role is and what that entails?
– I’m a sales advisor, and that involves answering the incoming calls and helping the customer with their enquiry. I then take their order and process it through ready for manufacture, or send them a quotation and liaise with the customer, providing them with as much information as possible to ensure they purchase a product that is suitable for them.

What is your favourite part of your job?
– I like putting the orders onto the system, from creating the order and taking all the customers details to passing the order through to our production team. Its great working with such a supportive and friendly bunch of people too!

What skill would you like to develop to help you in your role?
– Providing suggestions to customers when they call and discover the product they were initially interested in is not going to be suitable, and suggest a product that would be. I can offer a great service when the customer knows the product they want and when they don’t.

Where would you like to be in 5 years’ time?
– I’d be very happy to stay in my current position, I like my job. I would aspire to bring in more business, both repeat customers that I have built a good relationship with and new ones.

If you could change one thing about your job what would it be?
– In all the jobs I’ve had before I’ve been in a more ‘on your feet’ role which I found hard to adjust to when I first started but I’ve adjusted now. I would go back to some of the time being more ‘on my feet’ maybe helping customers in the showroom and other times I’m happy to be at my desk.

What skills do you need to learn to excel in your job?
-Confidence is key. You need to be able to answer the phone and give that customer the information they need from the get go.
Knowledge of all the products you’re selling. The customer isn’t going to want to passed around all of your colleagues so again you need to be able to give them the information they need.
Good telephone manner is very important, especially when you’re answering the phone and speaking to the majority of your customers over the phone.
Keyboard skills is helpful when you’re taking down information whilst the customer is on the phone, you don’t want to leave them on hold for long periods of time! You don’t have to be able to type fast, just know your way around the keyboard.

How do you find the people you work with?
– They’re all very nice people. I can have a good laugh with them, and they’re there to help any time I need them. I have a very good relationship with my colleagues.

Are there any areas of the business you would like to know more about?
– Working in sales I really know how the order begins, but I’d like to know more about the production side; the process after the order leaves me. What happens then. I think that would be really interesting, and would maybe help me to make sure I provide other members of the team with all the information they need.

What are the positives of working at Rap?
– We all work really well as a team throughout the business. When I first started everyone was very friendly. I remember a couple of the guys in the warehouse introducing themselves to me, and I felt really welcome. The managers are really friendly too, and really approachable if I need to talk to them.

Could you tell us a little about yourself?
– I love shopping. I’m always going out to buy to new clothes and shoes! After work I like to see my family, especially my nephew. I like to meet up with my friends and go out for dinner, just socialising really.

Meet The Rap Team- Interview with Gary

Could you tell us a little about yourself?
– I am married with three grown up children and two Border Collies. I am an avid Arsenal FC supporter and enjoy scuba diving. I love gadgets, Rock music, Xbox gaming, SCI-FI and holidays. I always have a positive happy outlook on work and life. My glass is always half full and never half empty. I live by one simple rule “Treat everybody the way you would be expected to be treated yourself”.

Why did you first decide to apply for this job?

– I saw the advert and know of company from when I’d placed some orders years go. It just seemed a different, exciting role to ones I had been doing.

What is our favourite part of the job role for far?

– Working alongside the people I work with. I am from a large corporate back ground where you are more a number and not so much a person. Rap is different! Everybody knows everybody and well all work as a team to get things done. I work with my MD’s just as I would any other colleague.

Which skills would you like to develop in the future?

– I do believe you learn something new everyday, and that’s the goal I set myself- to learn at least one new thing everyday.

Where would you like to be in 5 years’ time?

– After the welcome I’ve had joining Rap I don’t envisage working for anybody else. I’d like to maybe be running two or three sales teams if not more.

What skills do you need to learn to excel in your job?

– I think you need good sales skills; you need to get on well with people. Be approachable and always available to help the best you can. But most of all SMILE!

How are you enjoying your new role and colleagues?

-Very much! I am working with a great bunch of people who all have different skills and personalities which makes a fun place to come to work everyday.

Are there any areas of the business you would like to know more about?

-EVERYTHING! I am learning something new everyday and it’s fun. To sell well you need to know and love your products, and that’s what I’m doing at the moment- learning about all of our products.

What are the positives of working at Rap?

Rap is a family fun business that has values that are passed onto the work force. Everybody is treated the same and we all feel part of a family. I am the new boy and I feel this already. Most of all I get my own care park space with my name on!