Can you tell us what your job role is and what that entails?
– I’m a sales advisor, and that involves answering the incoming calls and helping the customer with their enquiry. I then take their order and process it through ready for manufacture, or send them a quotation and liaise with the customer, providing them with as much information as possible to ensure they purchase a product that is suitable for them.
What is your favourite part of your job?
– I like putting the orders onto the system, from creating the order and taking all the customers details to passing the order through to our production team. Its great working with such a supportive and friendly bunch of people too!
What skill would you like to develop to help you in your role?
– Providing suggestions to customers when they call and discover the product they were initially interested in is not going to be suitable, and suggest a product that would be. I can offer a great service when the customer knows the product they want and when they don’t.
Where would you like to be in 5 years’ time?
– I’d be very happy to stay in my current position, I like my job. I would aspire to bring in more business, both repeat customers that I have built a good relationship with and new ones.
If you could change one thing about your job what would it be?
– In all the jobs I’ve had before I’ve been in a more ‘on your feet’ role which I found hard to adjust to when I first started but I’ve adjusted now. I would go back to some of the time being more ‘on my feet’ maybe helping customers in the showroom and other times I’m happy to be at my desk.
What skills do you need to learn to excel in your job?
-Confidence is key. You need to be able to answer the phone and give that customer the information they need from the get go.
Knowledge of all the products you’re selling. The customer isn’t going to want to passed around all of your colleagues so again you need to be able to give them the information they need.
Good telephone manner is very important, especially when you’re answering the phone and speaking to the majority of your customers over the phone.
Keyboard skills is helpful when you’re taking down information whilst the customer is on the phone, you don’t want to leave them on hold for long periods of time! You don’t have to be able to type fast, just know your way around the keyboard.
How do you find the people you work with?
– They’re all very nice people. I can have a good laugh with them, and they’re there to help any time I need them. I have a very good relationship with my colleagues.
Are there any areas of the business you would like to know more about?
– Working in sales I really know how the order begins, but I’d like to know more about the production side; the process after the order leaves me. What happens then. I think that would be really interesting, and would maybe help me to make sure I provide other members of the team with all the information they need.
What are the positives of working at Rap?
– We all work really well as a team throughout the business. When I first started everyone was very friendly. I remember a couple of the guys in the warehouse introducing themselves to me, and I felt really welcome. The managers are really friendly too, and really approachable if I need to talk to them.
Could you tell us a little about yourself?
– I love shopping. I’m always going out to buy to new clothes and shoes! After work I like to see my family, especially my nephew. I like to meet up with my friends and go out for dinner, just socialising really.